Privacy Policy

Effective Date: 06.16.2025

Independent Care Solutions (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, website visitors and those who interact with us via mobile messaging. This Privacy Policy describes how we collect, use and protect your information, particularly when you provide your phone number and other personal details through our website or communications channels.

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Zip code or address
  • Information related to home care services or inquiries

We also automatically collect technical data such as IP address, device information and browser type for analytics purposes.

2. How We Use Your Information

We use your information to:

  • Respond to service inquiries or customer support requests
  • Deliver SMS/MMS communications that you have consented to receive
  • Send important updates about our services
  • Improve our website and communications

3. Mobile Messaging

When you provide your mobile number, you agree to receive SMS/MMS messages from Independent Care Solutions. These messages may include appointment reminders, service updates or important notices. Message and data rates may apply.

You can opt out at any time by replying “STOP” to any message.

4. Sharing of Information

We do not sell, rent or share your mobile phone contact information or personal data with third parties for marketing purposes. Your information is only used by us or trusted service providers acting on our behalf for operational purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure or misuse.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct or delete your personal data
  • Withdraw your consent to receive communications at any time

To exercise any of these rights, contact us at:

Email: cdpap@IndependentCareSolutions.org
Phone: 1-716-427-6411

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact:

Independent Care Solutions
50 Riverview Court
Grand Island, NY 14072
Email: cdpap@IndependentCareSolutions.org
Phone: 1-716-427-6411